Cancellations & refunds

1. Before the job: nothing to refund

We don't take deposits or prepayment. You pay in cash or by Zelle when the work is done, so cancelling or moving an appointment costs you nothing and there is nothing to refund.

Please give us at least 24 hours' notice to cancel or reschedule — reply to your confirmation email, or call or text (415) 830-2575. We hold your appointment for 15 minutes past the scheduled start; after that it may be released.

If you repeatedly cancel late or don't show, we may ask for a deposit before accepting another booking.

2. If we have to cancel

If we cancel for a reason that isn't yours — weather, our schedule, our equipment — you owe nothing and we'll offer you the next available appointment. Rescheduling for weather is always free.

3. If your car needs more than you booked

Online prices are estimates based on vehicle size and the package you chose. If the car turns out to need more work than booked, we'll show you the condition, explain the extra work, and get your okay before starting. You can decline and cancel at no charge.

4. After the job: the re-clean is the remedy

If something isn't right, tell us within 48 hours of completion, with a photo of the area. Where it's within the scope of what you booked, we'll come back and re-clean that area at no charge — and we come back within a day.

That re-clean is the remedy. We don't issue refunds once the work is complete.

Pre-existing damage, permanent stains, and the other conditions listed under "Vehicle Condition and Limits of the Service" in the Terms aren't covered by the satisfaction window.

5. The binding document

Everything above is a summary. The full Terms & Conditions are what you accept when you book, and every booking records the version you accepted.

6. Contact us

Need to change a booking, or have a question about any of this? Reach us at: