Privacy policy

1. Introduction and Scope

Auto Klean ("Auto Klean," "we," "us," or "our") provides mobile and drop-off auto detailing services within the San Francisco Bay Area, California. This Privacy Policy ("Policy") applies to personal information we collect through our website, our online booking system, and our provision of detailing services. By accessing our website, submitting a booking request, or engaging our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

2. Information We Collect

2.1 Information You Provide. When you request a quote, book an appointment, or otherwise communicate with us, we may collect the following categories of personal information:

• Identifiers and contact details, including your name, email address, and telephone number;
• Location information, including the service address at which detailing is to be performed or your pickup and drop-off arrangements;
• Vehicle information, including the size, make, model, and condition of your vehicle, together with any photographs you elect to upload;
• Appointment details and any additional notes or instructions you provide regarding your vehicle;
• Marketing attribution information, such as how you learned about our services; and
• Payment-related information, which is collected and processed by our third-party booking and payment providers. We do not store complete payment card numbers on our own systems.

2.2 Information Collected Automatically. When you visit our website, we and our service providers may automatically collect certain technical and usage information, including your internet protocol (IP) address, browser type and settings, device information, the pages you view, and the referring website or advertisement, through cookies and similar technologies as described in Section 5.

3. How We Use Your Information

We use the personal information we collect for the following business purposes:

• To schedule, confirm, perform, and follow up on your detailing appointments;
• To communicate with you regarding bookings, quotes, service updates, and customer support inquiries;
• To process and administer payments for services rendered;
• To send appointment reminders, review requests, promotional offers, and other communications, from which you may opt out at any time;
• To operate, maintain, evaluate, and improve our website and services;
• To measure the effectiveness of, and improve, our advertising, including determining which advertisements result in bookings; and
• To comply with applicable legal obligations and to establish, exercise, or defend our legal rights.

4. How We Disclose Your Information

We do not sell your personal information. We disclose personal information only as reasonably necessary to operate our business, including to the following categories of recipients:

• Service Providers. Third parties that perform services on our behalf, including our booking and customer-management platform (Urable), payment processors, and communication providers, each of which is authorized to use your information only as necessary to provide services to us;
• Advertising and Analytics Providers. Providers such as Google, which assist us in measuring advertising performance and improving our marketing, as further described in Section 5; and
• Legal and Protective Disclosures. Governmental authorities or other parties where required by applicable law, legal process, or governmental request, or where we believe disclosure is necessary to protect the rights, property, or safety of Auto Klean, our customers, or others.

5. Cookies, Advertising, and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and evaluate our advertising. These technologies include Google Ads conversion tracking, which enables us to understand when a website visit or completed booking results from one of our advertisements.

We may additionally use Google Enhanced Conversions. Under this feature, when you complete a booking, we may transmit to Google a securely and irreversibly hashed representation of certain contact information you have provided, such as your email address, so that Google may more accurately attribute the conversion to our advertising. Such information is hashed prior to transmission and is used solely for conversion measurement.

Most web browsers allow you to block or delete cookies through their settings. You may also opt out of personalized advertising from Google by visiting adssettings.google.com.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide our services, maintain records of your appointments, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we take reasonable steps to delete or de-identify it.

7. Your California Privacy Rights

If you are a California resident, you may be entitled to exercise the following rights under applicable California privacy law, subject to certain exceptions:

• The right to know the categories and specific pieces of personal information we collect, use, and disclose;
• The right to access a copy of the personal information we maintain about you;
• The right to request correction of inaccurate personal information;
• The right to request deletion of personal information we have collected from you;
• The right to opt out of the sale or sharing of personal information. We do not sell your personal information, nor do we share it for cross-context behavioral advertising in exchange for monetary consideration; and
• The right not to receive discriminatory treatment for exercising any of the foregoing rights.

To submit a request, please contact us using the information provided in Section 11. We will take reasonable steps to verify your identity before responding and will not discriminate against you for exercising your rights.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

10. Changes to This Policy

We may amend this Policy from time to time. When we do so, we will revise the "Last Updated" date set forth above. Your continued use of our website or services following the effective date of any revised Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions regarding this Policy or wish to exercise your privacy rights, please contact us at: